Product information:
Material: Crystal
Style: Vintage
Style: Unisex
Shape: Conical
Crystal type: Amethyst
Color: Amethyst Copper Wire, Blonde Crystal, Amethyst, Pink Crystal, Tiger's Eye, Lapis Lazuli, Aquamarine, Turquoise, Peridot, Sparkling Stone, Colorful, Citrine, Onyx, Garnet, Color Tourmaline, Black hair crystal
Purity: all natural
Popular elements: chain, geometry
Size: 63*19*16.5mm chain 29cm
Weight: 15g
Material: natural gravel + resin
Packing list:
Pendant*1
Delivery Time = Processing Time + Shipping Time
At Crystalstile, we take pride in offering made-to-order items. Each piece in our collection undergoes a unique crafting process. The estimated processing time for each product is provided on its respective product page. To determine when you can expect to receive your order, simply add the processing time to the shipping time.
Processing Time
The processing time varies depending on the product. While some popular styles can be prepared for shipment within 24 hours, items requiring engraving or customization may take 12-20 working days. You can find the estimated processing time listed on the product page.
Shipping to USA
For expedited delivery, you have the option to choose from our Express Shipping services.
Shipping Options
| Service | Rates | Shipping Time |
|---|---|---|
| Expedited | $9.99 | 2 days |
| Priority | $10.99 | 1 day |
| Standard | $ 6.99 (FREE On Orders Over $35.00) | 5 days |
Please note: For U.S. orders exceeding $300, a signature upon delivery is required, irrespective of any previous signature waivers on file with the carrier.
- Express Shipping does not deliver to P.O. Boxes or military addresses. Shipments to P.O. Boxes and military addresses (APO, FPO) are exclusively fulfilled via Standard Shipping.
The shipping times provided are estimations by our courier partners. Crystalstile cannot be held liable for delays post-dispatch. While delays may occur due to uncontrollable factors, rest assured, we strive to minimize any inconvenience to our customers.
International Shipping
We are pleased to offer international shipping to most destinations worldwide.
*Please note: Similar to domestic shipments, Express Shipping is not available for P.O. Boxes or military addresses. Shipments to such addresses are fulfilled exclusively via Standard Shipping.
The shipping times provided are estimations by our courier partners. While delays may occur post-dispatch due to unforeseen circumstances, Crystalstile endeavors to mitigate any inconveniences for our valued customers.
Tracking an Order
Upon shipment of your order, you will receive an email confirming the dispatch and providing your shipment tracking number. For further assistance with tracking your order, please refer to: Track my order.
By clearly outlining our delivery and shipping policies, we aim to provide our customers with a transparent and efficient shopping experience. Should you have any further questions, please do not hesitate to contact our customer service team.
Starting online returns is easy
- Enter your email address and verification code to sign in.
- Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit.
- Once your request is approved, you will get email update notifications with shipping guidelines.
What items are returnable? (eligible for returns)
- 30-day return policy, which means you have 30 days after receiving your item to request a return.
- In unused and resellable items, or defective items.
- In the original packaging with all the tags intact.
- You’ll also need the receipt or proof of purchase.
What items and exceptions are non-refundable?
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Gift cards.
- Discounted items (if applicable).
Damage, loss, or theft issues
- If the purchased product is faulty, reach out to us within 7 days of the delivery date.
- If the purchased product is lost or theft, Please collect evidence and contact us immediately.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, we allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you.
Refund solutions
- Refund to original payment method.
- Refund to store gift card.
- Refund to your store discount.
How soon will I get my refund?
- After your return has been processed, you will receive a refund notice from us and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
- If you are a VIP customer, the refund is executed immediately after the return request is reviewed and approved.
- If more than 15 business days have passed since we’ve approved your return, please contact us at support@crystalstile.com.
What is the return policy for Buy with Prime Orders?
Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.
